FAQ

• Q: How to operate the LA-E4C air cushion machine?

  A: Please refer to the  LA-E4C use video tutorial link. click here.

• Q: How to feed the LA-E4C air cushion machine?

  A: Please refer to the  LA-E4C feeding video tutorial link.click here

• Q: How to select the film model for the LA-E4C air cushion machine?

  A: Please refer to the LA-E4C select the film model video tutorial link.click here

• Q: How to replace the blade on the LA-E4C air cushion machine?

  A: Please refer to the  LA-E4C replace blade video tutorial link.click here

• Q: How to replace the heating belt on the LA-E4C air cushion machine?

  A: Please refer to the LA-E4C replace heating belt video tutorial link.click here

• Q: How can I find my after-sales service channel?

  A:  You can report after-sales issues to the distributor who sold you the machine.

        If you purchased from Amazon, please contact LockedAir Amazon after-sales team.

        If you’re unable to reach the seller or forget where you bought the machine, please provide the machineSN code (located on the nameplate).

        Send the after-sales materials and SN code to: info@lockedair.com.

  
  

• Q:Amazon LA-E4C air cushion machine consumables are out of stock, what should I do?

  A:  1. Please click Contact Seller in the Amazon order to inquire about the specific inventory situation

        2. You can also contact via email, email address: amazon@lockedair.com

  
  

• Q: What should I do if the E4C air cushion film is out of stock on Amazon?

   A:  Please click "Contact Seller" in your Amazon order to inquire about the current stock status.

        You can also reach us via email at: amazon@lockedair.com

  
  

• Q:How can I request after-sales service for a machine purchased on Amazon?

   A:  1.Please provide your Amazon order details along with a description of the issue and send them to amazon@lockedair.com

         2.You can also submit a service request directly through your Amazon account.

  
  

  
  

• Q：What could cause the air cushion film to get stuck at the air nozzle and fail to cut properly? (Applicable to LA-E4C）

  A:   Possible reasons include:

         Blade wear

        Temperature set too high

        Rubber rollers worn out or slipping

        You may first try replacing the blade. If the issue persists, please provide the machine’s operating parameters and a video of the issue.

        Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if the heating belt breaks frequently? (Applicable to LA-E4C）

  A:  Remove the upper and lower protective covers, then take:

        A video showing the heating belt in operation

        Photos showing the condition of the rubber rollers

       Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if my air cushion film leaking? (Applicable to LA-E4C)

  A:  Please provide the specification of the film you are using and the model of your air cushion machine.

        Take a video of the machine in operation and a clear photo of the heat-sealed area.

        Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: How to operate the LA-E4S air cushion machine?

  A: Please refer to the  LA-E4S use video tutorial link. click here.

• Q: How to assemble the LA-E4S air cushion machine ?

  A:   Please refer to the LA-E4S Installation video tutorial link. Click here. 

• Q: How to feed the LA-E4S air cushion machine?

  A: Please refer to the  LA-E4S feeding video tutorial link.click here

• Q: How to select the film model for the LA-E4S air cushion machine?

  A: Please refer to the LA-E4S select the film model video tutorial link.click here

• Q: How to replace the heating belt on the LA-E4S air cushion machine?

  A: Please refer to the LA-E4S replace blade video tutorial link.click here

• Q: How to replace the blade on the LA-E4S air cushion machine?

  A: Please refer to the LA-E4S replace heating belt video tutorial link.click here

• Q: What could cause the air cushion film to get stuck at the air nozzle and fail to cut properly? (Applicable to LA-E4S)

  A:  Possible reasons include:

        Blade wear

        Temperature set too high

        Rubber rollers worn out or slipping

  You may first try replacing the blade. If the issue persists, please provide the machine’s operating parameters and a video of the issue.

  Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if the heating belt breaks frequently? (Applicable to LA-E4S）

  A:  Remove the upper and lower protective covers, then take:

        A video showing the heating belt in operation

        Photos showing the condition of the rubber rollers

       Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if my air cushion film leaking? (Applicable toLA-E4S)

  A:  Please provide the specification of the film you are using and the model of your air cushion machine.

        Take a video of the machine in operation and a clear photo of the heat-sealed area.

        Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q:When adjusting the temperature and air volume on the LA-E4Sair cushion machines, I found the settings are locked. What should I do?

  A：To prevent accidental operation, the temperature and air volume settings are locked by default.

         If you need to unlock them, please refer to the step-by-step instructions. See image below.

  

• Q: What could cause the air cushion film to get stuck at the air nozzle and fail to cut properly? (Applicable to LA-E5P)

  A:  Possible reasons include:

       Temperature set too high

       Rubber rollers worn out or slipping

      You may first try replacing the blade. If the issue persists, please provide the machine operating parameters and a video of the issue.

      Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if my air cushion film leaking? (Applicable to LA-E5P)

  A:  Please provide the specification of the film you are using and the model of your air cushion machine.

       Take a video of the machine in operation and a clear photo of the heat-sealed area.

       Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q:When adjusting the temperature and air volume on the LA-E5P air cushion machines, I found the settings are locked. What should I do?

  A:  To prevent accidental operation, the temperature and air volume settings are locked by default.

        If you need to unlock them, please refer to the step-by-step instructions. See image below.

  

  
  

• Q: What is the minimum film thickness that can be used on the LA-F2 machine?

  A: The LA-F2 air cushion machine is compatible with 20–35μm nylon film.

• Q: How to replace the blade on the LA-F2 air cushion machine?

  A: Please refer to the   LA-F2 replace blade video tutorial link.click here

• Q: How to replace the heating belt on the LA-F2 air cushion machine?

  A: Please refer to the LA-F2 replace heating belt video tutorial link.click here

• Q: What could cause the air cushion film to get stuck at the air nozzle and fail to cut properly? (Applicable to LA-F2)

  A:  Possible reasons include:

        Blade wear

        Temperature set too high

       Rubber rollers worn out or slipping

      You may first try replacing the blade. If the issue persists, please provide the machine’s operating parameters and a video of the issue.

      Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if the heating belt breaks frequently? (Applicable to LA-F2)

  A:  Remove the upper and lower protective covers, then take:

       A video showing the heating belt in operation

      Photos showing the condition of the rubber rollers

      Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q: What should I do if my air cushion film leaking? (Applicable to LA-F2)

  A:  Please provide the specification of the film you are using and the model of your air cushion machine.

       Take a video of the machine in operation and a clear photo of the heat-sealed area.

       Send the above materials to our after-sales team. To find the correct after-sales contact for you, please click here.

  
  

• Q:When adjusting the temperature and air volume on the LA-F2 air cushion machines, I found the settings are locked. What should I do?

  A:  To prevent accidental operation, the temperature and air volume settings are locked by default.

       If you need to unlock them, please refer to the step-by-step instructions. See image below.

  

  
  

• Q：What is the width of the paper pads produced by LP-C1 and LP-C2?

  A:  1.LP-C1 produces paper pads with a width of approximately 10.5 cm.

        2.LP-C2 produces paper pads with a width ranging from 16 to 18 cm.

  
  

• Q: How to assemble the LP-C2 Wide paper cushion pad system?

  A:   Please refer to the LP-C2 Installation video tutorial link. Click here. 

• Q：What is the width of the paper pads produced by LP-C2 and LP-C1?

  A:  1.LP-C1 produces paper pads with a width of approximately 10.5 cm.

        2.LP-C2 produces paper pads with a width ranging from 16 to 18 cm.

  
  

• Q: How to operate the EG100 Electric Water-Activated Tape Dispenser?

  A: Please refer to the EG100 use video tutorial link. Click here.

• Q: How to operate the MG80 Manual Water-Activated Tape Dispenser?

  A: Please refer to the MG80 use video tutorial link. Click here.